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FAQ

  • What is the difference between the ArrowMAX 1.0, ArrowMAX 2.0 and the Arrow 5?
  • Can both the smart faucet and my refrigerator’s ice maker line be hooked up to a single Acuva unit?  
  • What is the difference between the Standard Pre-filter and the Advanced Pre-Filter?
  • How often do we need to replace the pre-filters?
  • How long do your water purification systems last?
  • How do I winterize my water purifier?
  • What is the difference between the 2 power supply options you offer (120-240V AC and 12V DC)?
  • What size hole should I drill in my countertop to install the Smart Faucet?
  • What is the maximum thickness of countertop can be used for the faucet installation?
  • How do you undo the push-to-connect or shark bite fittings?
  • What is the brown ring that comes with the advanced pre-filter?

1. What is the difference between the ArrowMAX 1.0, ArrowMAX 2.0 and the Arrow 5?
The ArrowMAX 1.0 delivers a flow rate of 1.0 L/min – it can dispense 60,000 liters of water in its lifetime. The device exterior is made with high quality polymer and contains a stainless-steel reactor. The ArrowMAX 2.0 is an upgraded model of the ArrowMAX 1.0; it has a flow rate of 2.0 L/min and can dispense 120,000 liters of water in its lifetime. The Arrow 5 is one of our bigger systems that delivers a flow rate of 5 L/min, dispensing 900,000 litres of water in its lifetime. It is constructed with an aluminum housing and contains a stainless steel reactor.

2. Can both the smart faucet and my refrigerator’s ice maker line be hooked up to a single Acuva unit? 
Our systems are primarily designed for single faucet use (with a Smart Faucet or your own); however, they could also potentially be connected to additional dispense points so long as the flow rate inside the unit does not exceed the certified flow rate for 99.9999% disinfection. We recommend seeking professional advice from certified plumbers for connection to additional dispense points.

3.  What is the difference between the Standard Pre-filter and the Advanced Pre-Filter?
The Standard Pre-filter lasts up to 1000 gallons and removes chlorine, sediments, odor and taste. The Advanced Pre-filter lasts up to 4000 gallons and removes lead, heavy metals, chlorine, mercury, carcinogens, and other contaminants, as well as turbidity, unpleasant odors and tastes.

4. How often do we need to replace the pre-filters?
The Standard Pre-filter should be replaced after1000 gallons. The Advanced Pre-filter should be replaced after 4000 gallons.

5. How long do your water purification systems last?
The ArrowMAX 1.0 can dispense up to 60,000 liters of water in its lifetime, the ArrowMAX 2.0 can dispense 120,000 liters and the Arrow 5 can dispense up to 900,000 liters. Depending on how often it gets used, you can expect the units to last many years.

6. How do I winterize my Eco or Arrow unit?
To ensure your system delivers quality water year round, please follow these recommendations for winterizing. (Note: Simply draining your water system may not be effective at removing enough water to prevent damage inside the device)
Step 1:
Remove the pre-filter from the system and set it on its end (outlet-down) to drain. Place the filter in a bag and store in a refrigerator or a cool environment until it’s time to flush and use it again.
Step 2:
OPTION A) APPLY COMPRESSED AIR.
Apply compressed air to the inlet of your unit to blow out any and all water trapped in the system as well as any accessories such as flow restrictors or faucets you may have. Repeat this a few times to ensure no water is left in the lines.
OPTION B) USE ANTIFREEZE REAGENT.
Follow your RVs owners manual to drain out your water lines and run special RV antifreeze through the system.
OPTION C) REMOVE & STORE AWAY.
If you do not have access to compressed air or antifreeze, remove the system and flow restrictor (if present) and store in a temperature controlled environment (>4°C) until ready to re-install.

Failure to winterize can results in damage to the system which is not covered by warranty, so please take care to winterize well before freezing temperatures or inclement weather may occur.

7. What is the difference between the 2 power supply options you offer (120-240V AC and 12V DC)?
For most homes running on grid power, the best choice is the 120-240V AC. For most RVs, boats and other motorhomes running on battery power, the best choice is 12V DC.

8. What size of hole should I drill in my countertop to install the faucet?
A ¾” hole should be drilled to allow room for the faucet post and cable to fit through.

9. What is the maximum thickness of countertop can be used for the Smart Faucet installation?
The maximum countertop thickness allowable by the faucet mounting equipment is ½”.

10. How do you undo the push-to-connect or shark bite fittings?
Simply press down the collar and pull out the tubings.
See this video for reference.

11. What is the brown ring that comes with the advanced pre-filter?
The brown ring that comes with the advanced filter is not part of the installation. It can be used to optionally flush water through the pre-filter by placing the ring between the filter inlet and a faucet, applying pressure to the filter, and turning on the faucet. Alternatively, the pre-filter can simply be flushed while plumbed in-place.

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